North East Link will connect Melbourne’s freeway network between the M80 Ring Road and a new-look Eastern Freeway.
We’re working with community every step of the way to deliver this transformative project and welcome your feedback.
You can share this with us by calling 1800 105 105, emailing firstname.lastname@example.org, asking us a question online at Engage Victoria and commenting on Facebook, Instagram, Twitter and YouTube.
There may be times when you want to escalate your feedback to a complaint. We seek to handle all complaints as quickly and fairly as possible.
You can lodge a complaint with us in the following ways:
Anyone impacted or affected by the North East Link Project and/or North East Link can make a complaint.
For Languages Other Than English (LOTE), interpreter services are available on (03) 9679 9896.
We accept and investigate anonymous complaints, provided we have received enough information to do so.
We take a three-tiered approach to complaint handling, as follows:
We encourage community members needing support in relation to the North East Link Project to access our free and independent community counselling service provided by New View Psychology. Qualified clinical and counselling psychologists are available to provide support on a strictly confidential basis.
For assistance, please call 1300 830 687 and quote North East Link.
For more information about how we manage complaints, read our Complaints Handling Policy (PDF, 745.2 KB)