Station features
The new Metro Tunnel stations will be among the most accessible on our network. Passengers with wheelchairs can board at the first carriage, where Metro Trains staff will be available to assist if required.
All 5 Metro Tunnel stations include:
- escalators and lifts
- customer service counters and Customer Help Points
- tactile ground surface indicators
- braille and tactile signs
- audible announcements and hearing loops
- improved Passenger Information Displays
- accessible toilets, ambulant cubicles and Changing Places (adult change rooms)
Accessible trains
Only High Capacity Metro Trains will run through the Metro Tunnel. These trains have:
- improved passenger Information displays
- audible announcements
- hearing loops
- accessible seats.
Passengers in wheelchairs travelling to stations outside the Metro Tunnel are advised to board at the front of the train. This will allow drivers to assist if needed at other stations.
