Metro Tunnel accessibility

Station features

Accessibility was at the forefront of design for the new Metro Tunnel stations. Passengers with wheelchairs can board at the first carriage, where Metro Trains staff will be available to assist if required.

All 5 Metro Tunnel stations include:

escalators and lifts
customer service counters and Customer Help Points
tactile ground surface indicators
braille and tactile signs
audible announcements and hearing loops
improved Passenger Information Displays
accessible toilets, ambulant cubicles and Changing Places (adult change rooms)

Accessible trains

Only High Capacity Metro Trains will run through the Metro Tunnel. These trains have:

improved passenger Information displays
audible announcements
hearing loops
accessible seats.

Passengers in wheelchairs travelling to stations outside the Metro Tunnel are advised to board at the front of the train. This will allow drivers to assist if needed at other stations.

Changing Places

Changing Places are larger than standard accessible toilets. They have extra features and more space to meet the needs of people with disability and their carers.

They include:

a height-adjustable adult-sized change table
a ceiling track hoist system
more space
an automatic door with an extra-wide opening
a privacy screen.

Photo gallery

Help point for emergency assistance, service information and hearing loop

Fire-rated lifts and stairs for use in emergencies

Unisex toilet RH and baby change signage

More information

Travel

Passengers with reduced mobility will be encouraged to board the train at the doors closest to the driver, with signs on the platform floor and platform screen doors directing passengers to these boarding points.

Hearing loops will help hearing aid users listen to announcements.

Platforms at each of the 5 new stations will be directly accessible via lifts and escalators. Platforms widths will be generous for easy use of mobility aids.

All public areas will have step-free access with escalators and lifts making it easy for passengers of all abilities and with mobility aids or prams to get to the station concourse and platforms.

Tactile Ground Surface Indicators (TGSIs) will be installed on floors to guide people who have a vision impairment to customer help points, customer service counters and station entrances.

Warning TGSIs will notify passengers of upcoming stairways, ramps, escalators, lifts, gatelines, railway and tram platforms, bus stops and pedestrian crossings.

Clear signage, tactile signage, audible announcements and hearing loops will make it easy to get around the stations to create a stress-free journey for all users.

Facilities and assistance

Unisex accessible toilets will be available at concourse level. Ambulant toilets with extra space and handrails will be located at men’s and women’s toilets.

There will be Changing Places at all stations.

At Customer Help Points located at each platform, pressing a red button will put you in immediate contact with a customer service officer. Pressing the green button will provide real-time timetable information.

Customer Service Points will allow passengers to purchase tickets, find out about the next available train and get information on the surrounding area. They will be located both inside and outside the Myki ticketing gates.

Safety

The needs of people with disability are included in our comprehensive evacuation strategy for all stations, including fire isolated areas at both ends of each platform and fire-rated lifts and stairs.

Platform screen doors will be installed at all Metro Tunnel stations, increasing passenger safety and security.