Accessibility

Accessibility is at the forefront of design for the Metro Tunnel Project. We have worked alongside specialist and advocacy groups to make the Metro Tunnel stations accessible and inclusive, so everyone has equitable access to public transport.

By law we are required to make sure all stations are accessible and compliant with the Disability Discrimination Act (1992).

Travel

Passengers with reduced mobility will be encouraged to board the train at the doors closest to the driver, with signs on the platform floor and platform screen doors directing passengers to these boarding points.

Hearing loops will help hearing aid users listen to announcements.

Platforms at each of the 5 new stations will be directly accessible via lifts and escalators. Platforms widths will be generous for easy use of mobility aids.

All public areas will have step-free access with escalators and lifts making it easy for passengers of all abilities and with mobility aids or prams to get to the station concourse and platforms.

Tactile Ground Surface Indicators (TGSIs) will be installed on floors to guide people who have a vision impairment to customer help points, customer service counters and station entrances.

Warning TGSIs will notify passengers of upcoming stairways, ramps, escalators, lifts, gatelines, railway and tram platforms, bus stops and pedestrian crossings.

Clear signage, tactile signage, audible announcements and hearing loops will make it easy to get around the stations to create a stress-free journey for all users.

Facilities and assistance

Unisex accessible toilets will be available at concourse level. Ambulant toilets with extra space and handrails will be located at men’s and women’s toilets.

There will be Changing Places at all stations – both inside and outside the Myki ticketing gates.

At Customer Help Points located at each platform, pressing a red button will put you in immediate contact with a customer service officer. Pressing the green button will provide real-time timetable information.

Customer Service Points will allow passengers to purchase tickets, find out about the next available train and get information on the surrounding area. They will be located both inside and outside the Myki ticketing gates.

High Capacity Metro Trains (HCMTs) will run on the Sunbury and Cranbourne/ Pakenham lines and through the Metro Tunnel when it opens in 2025.

Features:

more reserved space for wheelchairs, mobility aids, prams and bikes
hearing loop aids for passengers who wear hearing assist devices
blue assistance buttons next to wheelchair spaces and accessible seats to contact the driver for assistance in a non-emergency.

Safety

The needs of people with disability are included in our comprehensive evacuation strategy for all stations, including fire isolated areas at both ends of each platform and fire-rated lifts and stairs.

For the first time in Victoria, platform screen doors will be installed at all Metro Tunnel stations, increasing passenger safety and security.

Find out more about platform screen doors.