Community Assistance Program
The Community Assistance Program (CAP) is a confidential, free professional counselling support service for residents, business owners and their immediate families impacted by the construction of major projects being delivered by the Major Transport Infrastructure Authority (MTIA).
CAP can support you to discuss work, life or any personal issues in a safe environment with qualified psychologists and social workers.
MTIA has engaged leading health services provider, New View Psychology (NVP), to deliver this support service. NVP is an independent third party.
You can rest assured that the service is strictly confidential. NVP complies with the requirements of the Privacy Amendment (Private Sector) Act 2000 and the Victorian Health Records Act 2001. NVP also observes the ethical guidelines of the Australian Psychological Society.
How can NVP help?
NVP will help you to identify, explore and manage any issues impacting your life, including:
- anxiety and low mood
- anger and emotional regulation
- grief and loss, adjustment difficulties
- family issues and impacts
- sleeping problems
- financial distress
- impact on livelihood
- difficulty coping with change
- difficulty coping with environmental stressors (noise, dust and construction impacts)
- addiction problems in order to cope with change (increased use of alcohol, smoking or other drugs).
Where does counselling take place?
CAP provides counselling services via phone, video - or you can meet face-to-face at one of NVP’s locations around Victoria (dependent on COVID restrictions).
Who are the counsellors?
NVP’s counsellors are qualified psychologists and social workers, with peak industry body accreditation and experience.
Who pays for the service?
MTIA, on behalf of the Victorian Government, has fully subsidised CAP for residents, business owners and their immediate families impacted through the development and delivery of our major transport infrastructure projects.
How many counselling sessions can I receive?
Each household or business accessing the CAP service is entitled to 6 one-hour sessions.
Make an appointment
Make an appointment at a convenient time and location by calling 1300 830 687 and quoting the relevant project client code:
- Level Crossing Removal Project: CSLX
- Major Road Project Victoria: MRPV
- North East Link Program: NEL
- Rail Projects Victoria: RPV
- West Gate Tunnel Project: WGTP
Download the Community Assistance Program factsheet PDF, 634.2 KB.
The Community Assistance Program in your language
Download the MTIA Complaint Management Policy in 9 languages.
These languages are the most commonly spoken in Victoria based on Australian Bureau of Statistics census data.
For assistance in a language not listed, please call us on 03 9209 0147.